Got Knowledge? (The "K" in the ADKAR Change Management Methodology)
If you've gotten this far in ADKAR - CONGRATULATIONS!
Awareness
Desire
Knowledge
Adoption
Reinforcement
Successfully moving past Awareness and especially through Desire is a HUGE accomplishment - way to go!
In this video discussing Knowledge, there are 3 main take-aways:
Providing Knowledge can be mechanical
There are nuances because different people learn differently
Beware of Backfire: Delays in the Knowledge stage can slide back to lack of Desire and/or Skepticism
Get to and through the Knowledge!